Privacy Policy

gift card terms and conditions

These terms apply to TOCA Social UK digital gift cards. Box bookings are also subject to the TOCA Social Terms of Use.

1. Validity and expiry

1.1 Digital gift cards are normally valid for 12 months from the date of purchase.

1.2 Promotional gift card offers may have a different validity period. We’ll confirm the applicable validity period before you complete your purchase, and the gift card email will show the exact expiry date.

1.3 You must complete your online booking using the gift card before it expires. Your visit can still take place after the gift card expiry date, subject to booking availability.

1.4 Once a gift card expires, any remaining balance can no longer be used and the expiry date cannot be extended.

2. Where and how to use your gift card

2.1 You can use your digital gift card online to pay for a box booking and eligible upgrades pre-booked as part of that booking at any TOCA Social UK venue.

2.2 Digital gift cards cannot be redeemed for any purchases made in the venue.

2.3 Enter your gift card code at checkout. If your booking costs less than the available balance, you can use the remaining balance on another eligible online booking before the gift card expires.

2.4 If the total is more than your available balance, you can pay the difference by debit or credit card.

2.5 You can use one gift card per booking.

2.6 If you have a valid TOCA Social booking promo code, you can apply it to your booking and then use your gift card to pay towards the discounted total. The promo code’s own booking conditions still apply.

2.7 The standard online booking fee applies and will be shown before you confirm your booking. You can use your gift card balance to pay towards this fee.

3. Cancelling a gift card purchase

3.1 If you’re the original purchaser, you can request a full refund for an unused digital gift card within 14 days after the date of purchase.

3.2 To cancel, email giftcards@toca.social and tell us you wish to cancel your purchase. Please include your order number or purchase confirmation so we can locate your order. We’ll refund the original payment method.

3.3 After the initial 14 day period, digital gift cards are non-refundable and cannot be exchanged for cash or for a gift card of a different value.

4. Cancelling or amending a booking paid for with a gift card

4.1 If you cancel or amend a booking and qualify for a refund under the TOCA Social Terms of Use, any refundable amount you paid by gift card will be credited back to the original gift card.

4.2 Any refundable amount paid by debit or credit card will be returned to the original payment card.

4.3 If you paid using both a gift card and a debit or credit card, we’ll apply any partial refund to the original debit or credit card first, up to the amount paid on that card, less any previous refunds to it. Any remaining refund will be credited back to the original gift card.

4.4 To have the gift card portion credited back, email giftcards@toca.social with your booking reference.

5. Lost gift cards and resale

5.1 Keep your gift card code secure and share it only with the intended recipient.

5.2 If you lose your gift card email, contact giftcards@toca.social. We may be able to resend the original gift card details once we’ve verified the purchase. If you believe someone has used your code without permission, contact us as soon as possible. We do not issue replacement gift cards for lost or stolen codes or restore balances spent without your permission.

5.3 You may give a digital gift card as a gift. Reselling digital gift cards to third parties, including through online marketplaces, is strictly prohibited without TOCA Social’s prior written consent. We reserve the right to void any digital gift card resold without that consent.

5.4 We may suspend or cancel gift cards where we have reasonable grounds to believe they were obtained or used fraudulently.

6. Privacy

6.1 We use Voucherify to issue and manage TOCA Social digital gift cards on our behalf. For more information about Voucherify, see the Voucherify Privacy Policy.

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