TOCA Social FAQs
Game durations depend on your group size and booking selection, typically ranging from 45 to 90 minutes. Please note that all booked playing times include 5 minutes at the end of your session for box turnover, allowing you to cool down and order post-match refreshments.
TOCA Social pricing is charged per person, not per hour. Prices vary depending on the venue location, day of the week, time of day, and session popularity, giving you flexibility to find great-value off-peak slots.
TOCA Social games range from £9 per person depending on the venue, day, and time:
• London (The O2 & Westfield White City): From £9 per person
• Birmingham (Bullring & Grand Central): From £9 per person
For exact pricing and real-time availability, select your venue on our booking page.
Yes, you can add extra guests to your existing booking up to 48 hours before your arrival (subject to box capacity). Additional guests will be charged at the standard cost per person rate and can be added by contacting our Guest Services Team HERE
- You can cancel or reschedule your box booking for a full refund or date change, provided you give the required notice.
- Standard Bookings: At least 48 hours' notice before your booking.
- Festive Season (November & December): At least 14 days' advance notice is required.
- How to cancel or reschedule your booking:You can cancel your booking yourself using the cancellation link in your booking confirmation email, without needing to contact our Guest Services team.Alternatively, if you need assistance with cancelling or rescheduling your booking, you can contact our Guest Services team:
- Phone:
- 0330 331 4800
- Contact Us Form:
- Contact Us
We release new box booking slots on the first Monday of every month, opening availability 6 months in advance. During peak festive periods (November & December), slot release dates may vary. Larger corporate events (49+ guests) can be booked up to 12 months in advance Here
We do not operate a formal waiting list. Our online booking calendar shows real-time availability. If a cancellation occurs, the slot is immediately released back onto the live booking calendar, so we recommend checking back regularly.
Please check the locations page, found in the top left of the website, for venue-specific information.
We do not currently offer takeaway at TOCA Social.
We offer a 30-day return policy on all physical shop items and unredeemed gift cards, starting from the original date of purchase or delivery. Items must be unused and in original packaging.
Bar hours vary slightly by location and day of the week.Visit your specific location page for real-time venue and bar opening hours.
London The O2:
London Westfield White City:
Birmingham Bullring:
Opening hours vary slightly by location and day of the week. Generally, our venues open from 12:00 PM on weekdays and 10:00 AM on weekends, with late-night bar service running until midnight or later on weekends.
• London The O2: Open daily from 10:00 AM / 12:00 PM till late
• London Westfield White City: Open daily from 10:00 AM / 12:00 PM till late
• Birmingham Bullring: Open daily from 10:00 AM / 12:00 PM till late
Visit your specific location page for real-time venue and bar opening hours.
TOCA Social is a family-friendly venue during the day, welcoming guests of all ages. Under 18s are allowed in the venue accompanied by an adult during the following times:
- Monday to Saturday - before 8pm
- Sunday - all day
Parking availability depends on the venue location:
• The O2 (London): Parking is available in Car Parks 2, 3, or 4 at The O2 (charges apply).
• Westfield White City (London): Dedicated multi-story parking available directly inside Westfield Shopping Centre.
• Bullring & Grand Central (Birmingham): Parking is available at Bullring Centre Car Parks or Grand Central Car Park.
Yes, guests may be asked to show valid, physical photo ID at any time to verify they are aged 18 or over, including adults supervising under-18s.
Accepted ID includes passports, UK driving licences and PASS-accredited cards. Digital copies or screenshots are not accepted.
Guests unable to provide valid ID when requested may be refused entry.
Yes, all TOCA Social venues are 100% cashless. We accept all major credit/debit cards, Apple Pay, and Google Pay throughout the venue.
Yes, cloakroom facilities are available at all TOCA Social venues to store coats, bags, and personal belongings. Please speak to our host team upon arrival for rates and assistance.
Yes, our venues are designed to be accessible, with step-free access to many of our playing boxes, dining areas, bars and accessible toilets.
Please note that some areas, including certain playing boxes, may not have step-free access. If you or a guest have specific accessibility requirements, please contact Guest Services before your visit so we can make suitable arrangements.
Registered service and guide dogs are warmly welcomed at all TOCA Social venues. Other pets and non-service animals are not permitted inside playing or dining areas.
Up to 12 guests can share a single playing box session. While 1 to 6 players play individually, groups larger than 6 will pair up on the pitch so everyone stays involved in the high-tech mini-games. See Video Here
We try our best to place separate bookings together, but side-by-side placement cannot be guaranteed if boxes were booked independently.
If your group requires adjacent boxes, please book all players together under one booking. For groups of 49+ players or bespoke requirements, please contact our Events Team.
We recommend wearing comfortable clothing and flat sports trainers suitable for football. High heels, boots, and open-toed footwear are strictly not permitted in playing boxes.
• Turf Notice: Light-colored or white trainers may absorb pigment from artificial turf.
• Boot Room Rentals: You can rent dedicated playing trainers at our venue Boot Room for £2 per pair (socks required).
Yes, you can add food sharing platters, drinks packages and party upgrades to your booking online during checkout. These are available for both adults and children.
Absolutely! Everyone is welcome at TOCA Social. You do not need a game booking to enjoy our bar and restaurant spaces. Walk-ins are welcome, or you can book a dining table in advance via our website here
Yes! You can order from our range of street food, sharing platters, cocktails and drinks directly from your playing box. We recommend ordering early so you can enjoy your food and drinks alongside your game time.
With the exception of birthday cakes, outside food and drinks are not permitted. We offer an extensive menu featuring sharing platters, burgers, vegan options and desserts.
We take food allergies seriously. Comprehensive allergen matrixes for all food and drink items are available at our venues and online. Our team is fully trained in allergy safety procedures—please inform your host of any severe allergies upon arrival.
Yes! We offer a wide range of plant-based dishes, vegan street food, and vegetarian items. All vegan and vegetarian options are clearly flagged on our physical and digital menus.
Our kitchen opening hours vary by venue and day of the week. Please check your chosen venue's page for the latest food service times.
Our chicken and meat options are Halal certified, with the exception of the chicken tenders on our children's menu.
If you require a Halal option for a children's meal, our team can substitute these with our Halal adult chicken tenders. Simply request this with a team member when ordering during your visit.
For group bookings of 49+ guests, corporate socials, or full venue buyouts (up to 700 capacity), our dedicated Events Team provides custom packages, bespoke catering, and dedicated technical support.
• Phone: 0330 460 9761
• Inquiries: Submit a corporate inquiry form on our website. here
We do not offer full refunds for event cancellations. However, if you cancel more than 14 days before your event, your deposit can be transferred towards a future booking made within 6 months.
Cancellations made within 14 days of your event date will result in the full deposit being retained by TOCA Social.
To cancel or discuss your booking, please contact your dedicated Event Manager or our Events Team on 0330 460 9761.
For full details, please refer to our Terms of Use.
Our kids' parties are based on ability rather than strict age limits, if a child can kick a ball, they can play! Game difficulty levels can be adjusted on the digital screen.
Yes! You are welcome to bring a birthday cake to celebrate your special occasion. With the exception of birthday cakes, outside food and drinks are not permitted.