FAQ
FaQ
FaQ
How do I make a booking?
Is the price per hour?
What are the prices to play (regular, holiday etc)?
Is there a minimum group size?
Are you open to under 18s?
Can I add more people to my booking?
How many people play per box?
Can I pre-order food and drinks for the day?
What do I wear to play?
How do I cancel my box booking?
When do you release future dates?
Is there a waiting list for availability?
Do you take large event bookings?
How do I cancel a large event booking?
We just want to visit to eat & drink and not play the game, can we do this?
Do you take table bookings?
Can I order food to eat in my box?
Can I bring my own food to the venue?
Some members of our group have food allergies, what is your process to safeguard this?
Do you cater for vegans?
Do you offer any halal meat?
Can I order food for takeaway?
What time do you serve food?
What are the opening times of the bar?
Do you take large event bookings?
How do I cancel a large event booking?
How old do children have to be for a kid's party?
Can we bring a cake to a kids party?
How to amend my event booking?
What are your opening times?
Are you open to under 18s?
Is there parking available at the O2?
Do I need to bring ID?
Is the venue cashless?
Is there a smoking area?
Do you have a cloakroom?
Does the venue have wheelchair access?
Can I bring my dog?
What is your refund policy for gift cards and shop items?
How do I make a booking?

Bookings are made online via our website. The Book Now button at the top of the screen will direct you to our online booking service. We do not take bookings over the phone.

Is the price per hour?

Yes, the price is per hour, not per person. The price is the same for all group sizes and the maximum group size is 12 players.

What are the prices to play (regular, holiday etc)?

Boxes are available from £25, with price varying dependent upon date, length and holidays.

On the first Monday of the month, we open boxes 3 months ahead. Timings will vary during the festive period (Nov & Dec), where slots will be released later.

Sign up to our mailing list and follow us on social, where we will always announce our release dates. Larger events can be booked any time in advance via the website or by phone.

Is there a minimum group size?

You can come on your own if you fancy, there is no minimum group size.

Are you open to under 18s?

Yes, under 18s are allowed in the venue accompanied by an adult during the following times:

• Monday - Thursday: before 7.00 pm

• Friday - Saturday: before 4.00 pm

Sundays - all day

Please note, on Monday - Thursday’s between 24th July & 31st August, under 18’s will be allowed in the venue all day.

Can I add more people to my booking?

Yes, feel free to add more people to your booking. The price is the same for all group sizes, so you do not need to contact us to amend group numbers. A box can host up to 12 people playing at one time.

How many people play per box?

Up to 12 people can play in a box, but you can book out two boxes for larger groups. There is a minimum of one player for our boxes.

Can I pre-order food and drinks for the day?

Absolutely, you will find our food and drinks packages for pre-order during the booking process.

What do I wear to play?

We highly recommend that you wear a pair of trainers suitable to play football to avoid injury when playing. Also please be aware that the color of the turf in the playing area can potentially stain footwear, especially light-coloured shoes (e.g. white). No worries though, you can rent trainers from the Boot room (£2) to prevent any staining and have a great time on the turf. Just don't forget to bring your socks along!

As with any sports footwear and clothing can get scuffed and stained, so you play at your own risk with your own footwear and clothing.

How do I cancel my box booking?

To cancel your booking contact our Guest Service Team:

Phone: 0330 331 4800
Email: info@toca.social

You can cancel your booking up to 48 hours before the scheduled start time to be entitled for a full refund, however during December we would need a 14-day notice instead. We can also try to rearrange your booking to another time or day wherever possible.

When do you release future dates?

On the first Monday of the month, we open boxes for the next 3 months. Timings will vary during the festive period (Nov & Dec), where slots will be released later. Sign up to our mailing list and follow us on social, where we will always announce our release dates. Larger events can be booked any time in advance via our enquiry page on the website or by phone.

Is there a waiting list for availability?

The most up to date availability will always be displayed on the booking calendar. We do not have a waiting list available to join, but if we have a cancellation, we will release that date back onto the calendar.

Do you take large event bookings?

We do indeed take large event bookings for any group sizes of 12+ people. To book a large event, please reach out to our Events Team:

Phone: 0330 460 9761
Email: events@toca.social

How do I cancel a large event booking?

To cancel your booking contact our Events Team:


Phone: 0330 460 9761
Email: events@toca.social

We don't offer a full refund, however, cancelling your event with more than 14 days notice from your event date will allow you to apply your deposit to a future booking made within 6 months. Cancelling within 14 days' notice of your event date will mean TOCA will retain all deposit funds paid. For full details about our Events cancellation policy, please refer to our Terms of Use. If you have any questions, please reach out to our events team on 0330 460 9761.

We just want to visit to eat & drink and not play the game, can we do this?

Everyone is welcome at TOCA Social! Even if you're not playing the game, you can come and eat and drink with us.

Do you take table bookings?

Yes, you can book a table for food, as well as a space for drinks if you fancy.

Can I order food to eat in my box?

Yes, you can certainly order food to your box, but bear in mind this will eat in to your playing time.

Can I bring my own food to the venue?

With the exception of birthday cakes, we kindly ask that you do not bring food into the venue. But don't worry! We have an extensive and delicious menu suited to all dietary needs.

Some members of our group have food allergies, what is your process to safeguard this?

We are able to provide allergen information for all of our dishes at TOCA Social. Our team are also all trained in our allergy procedure.

Do you cater for vegans?

Yes we do, all our vegan and vegetarian items are clearly marked on our menus.

Do you offer any halal meat?

Absolutely, all our chicken is Halal.

Can I order food for takeaway?

We do not currently offer takeaway at TOCA Social.

What time do you serve food?

We serve food Sunday to Thursday 12pm - 10pm and Friday/Saturday 12pm - 11pm.

What are the opening times of the bar?

Our bar is open for drinks all day, every day!

What are your opening times?

Mon - Tues: 3pm - 11pm

Wednesday: 12pm - 11pm

Thursday: 12pm - Midnight

Friday: 11am - 1am

Saturday: 9am - 1am

Sunday: 9am - 11pm

Are you open to under 18s?

Yes, under 18s are allowed in the venue accompanied by an adult during the following times:

• Monday - Thursday: before 7.00 pm

• Friday - Saturday: before 4.00 pm

Sundays - all day

Please note, on Monday - Thursday’s between 24th July & 31st August, under 18’s will be allowed in the venue all day.

Is there parking available at the O2?

Yes, the 02 has over 2,100 parking spaces available, so it's easy to arrive by car. You can park in Car Parks 2, 3 or 4, where hourly rates apply. For more information, please visit: tickets.aegeurope.com/theo2parking/prices

Do I need to bring ID?

Yes, it's important to have your ID with you when you come to visit, as we might require guests to provide proof of age upon entry.

Is the venue cashless?

Yes, TOCA Social is a cashless venue. We accept all card types, as well as Google and Apple Pay.

Is there a smoking area?

There is no designated smoking area at TOCA Social. The closest smoking area is outside the main entrance of the O2.