Terms Of Use
Effective date: October 2025
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INTRODUCTION
PLEASE READ THESE TERMS AND CONDITIONS CAREFULLY BEFORE
ORDERING OR USING ANY OF OUR SERVICES, VISITING OUR PREMISES AND
USING OUR WEBSITE.
The terms and conditions are written in as clear a way as possible, but if you have
any questions or if there is anything you don’t understand please let us know using
the contact details at 2.2.
THESE TERMS
1.1 These are the terms and conditions (“terms”) on which we supply services to
you. You must consider and accept these terms and our Privacy Policy each time
you place an order to book a game at any of our premises. Each player of any of our
games will also be required to accept these terms and our Privacy Policy on one of
our game terminals when checking in at our premises, setting up a profile and before
the start of a game. Our Privacy Policy also applies to your use of our website,
terminals, screens and any other IT equipment (together “our Technology”), our
premises, and our facilities.
1.2 Why you should read them. Please read these terms carefully before: (i) you
submit your order to us, if you are booking a game; and (ii) before you start your
game. These terms tell you who we are, how we will provide services to you, how
you and we may change or end the contract between us, what to do if there is a
problem and other important information. If you think that there is a mistake in these
terms, please contact us.
1.3 By using our website, premises and any of our facilities you confirm that you
accept these terms and that you agree to comply with them. So, if you do not agree
to these terms, you must not use our website, premises and any of our facilities.
ABOUT US AND HOW TO CONTACT US
2.1 We are TOCA Social UK Limited (a company registered in England and Wales,
company registration number 12620358, registered office at 240 High Holborn,
London, England, WC1V 7DN and registered VAT number GB364711594), our
website is https://toca.social, and ‘we’, ‘us’, ‘our’ in these terms means us.
2.2 How to contact us. You can contact us through our customer service team here,
by calling us at 0330 331 4800 or by writing to us at info@toca.social or at TOCA
Social, 240 High Holborn, London, England, WC1V 7DN.
2.3 How we may contact you. If we have to contact you, we will do so by telephone
or by writing to you at the email address or postal address you provided to us in your
order. When we use the words “writing” or “written” in these terms it includes emails.
BOOKING A GAME
3.1 How we will accept your order. Our acceptance of your order for a game will take
place when we issue a booking confirmation to you in writing (that is the point a
contract between you and us comes into existence). These terms and conditions
apply to your booking however you make it with us, including in person, online or
over the telephone. You will be given a booking reference number when we accept
your order. It helps us if you tell us the booking reference number whenever you
contact us about your booking.
3.2 If we are unable to accept your request to book (for example if we’re fully booked
at the time that you would like to play or because we have identified an error in the
price or description of the services), we won’t send you a booking confirmation and
will inform you that your order couldn’t be accepted. We won’t charge you where you
don’t receive the services. We recommend that you book in advance where you can,
as whilst we welcome walk-ins, we might not be able to accommodate you and your
party at our premises if we are fully booked and/or at capacity. Even if we can’t
accommodate you at one of our game boxes we may still be able to welcome you to
other areas of our premises. We make no guarantee about the availability of our
services or our premises.
OUR SERVICES
4.1 Services may vary slightly from their description or pictures. The description,
images or videos of the services on our Technology and our marketing including on
social media are for illustrative purposes only. Although we have made every effort to
describe and display them accurately, we cannot guarantee that the service that will
be made available to you will entirely match how we describe them, and they may
vary slightly from those descriptions, images or videos.
4.2 The content on our Technology is provided for general information only. It is not
advice for you to rely upon, and you must obtain professional or specialist advice
before taking or using our services. Please see section 14 (Health and Safety) for
information about your safety when at our premises.
4.3 Although we make reasonable efforts to update the information on our
Technology, we make no representations, warranties or guarantees, whether
express or implied, that the content on our Technology is accurate, complete or up to
date.
PROVIDING THE SERVICES
5.1 We will supply the services to you on the date and at the time set out in the
booking confirmation until we have completed the services. The estimated duration
for the services is as stated on the booking acknowledgement.
5.2 You are responsible for ensuring that everyone in your group who accesses our
services is aware of, and complies with, these terms and any other applicable terms
5.3 We are not responsible for delays outside our control. If our performance of the
services is affected by something that happens outside our control then we will
contact you as soon as possible to let you know and we will take steps to minimise
the effect of the delay. Provided we do this we will not be liable for delays caused by
the occurrence, but if there is a risk of substantial delay you may contact us to cancel
a booking and receive a refund for any services you have paid for but not received.
5.4 We will need certain information from you so that we can provide the services to
you, for example, your name, email address, telephone number, date of birth and
your response to our requests to collect and use your data (see section 16 below
relating to use of your data). More details are provided on our Technology. You will
be asked to provide check-in at our premises using our terminals. If you do not within
a reasonable time of us asking for it provide us with this information, or you provide
us with incomplete or incorrect information, we may either end the contract (see
section 12) or make an additional charge of a reasonable sum to compensate us for
any extra work that is required as a result. We will not be responsible for providing
the services late or not providing any part of them if this is caused by you not giving
us the information we need within a reasonable time of us asking for it.
5.5 On occasion, we may have to suspend the services or our Technology, for
example to address users needs. Other reasons include to: (i) deal with technical
problems or make minor technical changes; (ii) implement improvements; or (iii)
update the services to reflect changes in relevant when booking that the services
that you want to book are available.
5.6 If you have a booking at the same time as a suspension, we will contact you in
advance to tell you we will be suspending the services, unless the problem is urgent
or an emergency. If we have to suspend the services, we will try our best to offer you
an alternative time or day to play the game, but if that is not possible we will provide
you with a refund.
5.7 If you do not pay us for the services when you are supposed to (see paragraph
9.4) and you still don't pay when we remind you that payment is due, we may cancel
your booking, and we will notify you of the cancellation. We may also charge you
interest (at an amount that is reasonable in the circumstances) on your overdue
payments.
EACH PARTY’S RIGHTS TO MAKE CHANGES
6.1 If you wish to make a change to the services you have ordered please contact us
and we will let you know if the change is possible. If it is possible we will let you know
about any changes to the price of the services, their timing or anything else which
would be necessary as a result of your requested change and ask you to confirm
whether you wish to go ahead with the change. If the change isn't possible (for
example, if your box is at capacity so it is not possible to add players to your
booking), your booking will remain as stated in the booking confirmation. Please see
your rights to cancel at section 10 below.
6.2 We may change the services, including our Technology, and these terms from
time to time: (i) to reflect changes in relevant laws and regulatory requirements; and
(ii) to implement minor technical adjustments. At the time you wish to use our
Technology, premises or any of our facilities, please check these terms to ensure you
understand the terms that apply at that time.
6.3 These are our current terms and no other terms are implied. These terms were
last updated on the date at the top of the document. More significant changes to the
services, including our Technology, and these terms. From time to time, we may
need make more significant changes to these terms or the services, but if we do so
we will notify you (by contacting you at the details on any account that you have with
us, or at the details that you provide when you made your booking) and you may
then contact us to end any contract and receive a full refund before the changes take
effect.
YOUR RESPONSIBILITIES
7.1 When at our premises, you must comply with any policies and procedures that
are in place from time to time, including our Game Rules which are displayed around
our premises. See Health and Safety (section 14) below for more information. We
will provide copies of our policies, procedures and our Game Rules on our website
for you.
7.2 We welcome people under the age of 18 years old to our premises, provided that
they are accompanied by an adult aged at least 18 years old and that adult is
responsible for the group during their visit. After 8pm from Monday to Saturday we
are an over-18s premises. We are open to under-18s all day on a Sunday. All
people under the age of 18 years old must vacate our premises by 8pm from
Monday to Saturday, or such earlier time as may be notified to the group by our
colleagues. When making a booking, you will be required to provide your date of
birth. You will be required to provide a valid proof of ID upon entry at the venue.
7.3 When you arrive for a game at one of our boxes, you must use one of our
terminals to confirm that you agree to comply with these terms and conditions and
any rules, policies and procedures that are in force. You should arrive at our
premises at least 20 minutes before your scheduled kick-off time. Please contact us (using the details at paragraph 2.2 above) if you are going to be late and we will let
you know your options. If you are not ready to play at your scheduled kick-off time,
we may need to rearrange your booking to another time or date.
7.4 We will send you a message (to your mobile phone) 30 minutes before your
booked time to enable you to check-in. You'l be allocated a box number at the point
of check-in. Please do look out for our messages. We may also display your name
on screens around our premises when your box is ready. You are responsible for
ensuring that you and your team are ready to kick off at the scheduled start time. We
cannot guarantee that you will be able to play if you miss any messages from us
and/or your start time.
7.5 Filming and photography at our premises.
As a condition to using our premises and our Technology: all guests must be aware
that we will film you and other guests at our premises. If you consent (by providing
your express consent when accepting these terms and our Privacy Policy), we may
film your games to show you action replays or for other reasons as may be set out in
our Privacy Policy.
You have the option to: (i) not consent to filming; (ii) consent to being filmed; or (iii)
consent to being filmed and the footage shared in accordance with our Privacy
Policy. If you have provided consent, photography and video footage may also be
used for PR purposes and marketing material. As a condition to play our games,
parental consent to filming is required for all guests under the age of 18 years old.
Parental consent is also required to permit the filming and video footage to be used
for PR purposes and marketing material. For more information regarding the footage
that will be collected, including CCTV, please see our Privacy Policy.
You are only permitted to take photographs or film at our premises for your personal
use. You must not use any photographs or footage that you or anyone else takes at
our premises for business or commercial reasons.
7.6 Where there are requirements to check-in to our premises in accordance with the
law at the time of your visit, you should ensure that you comply with these
requirements. The requirements may change from time to time. We may also ask
you for information so that we comply with our legal obligations, and if you do not
provide it when we ask, we may tell you to leave our premises. Please see our
Privacy Policy for details.
7.7 When we consider that your behaviour, or the behaviour of a person for whom
you are the responsible adult, has fallen below the standards that we expect and/or if
it is in breach of our terms, policies, procedures and requirements, including our
Game Rules, we may take such action as we deem appropriate. Our action may
include taking all or any of the following: (i) immediate, temporary or permanent
withdrawal of your right to use any of our services, premises, our Technology and our facilities; (ii) legal proceedings against you for reimbursement of all costs and
expenses which arise due to your breach of our terms, policies, procedures and
requirements; (iii) further legal action against you; and/or (iv) disclosure of such
information to law enforcement authorities as we reasonably feel is necessary or as
required by law. We reserve the right to refuse service, including food and drinks, to
anyone or any group if their behaviour falls below the standards we expect of our
guests.
7.8 We exclude our liability for all action we may take in response to breaches by
you of terms, rules, policies, procedures and requirements. The actions we may take
are not limited to those described above, and we may take any other action we
reasonably deem appropriate.
OUR TECHNOLOGY
8.1 Our Technology (but not our services) is made available free of charge and we
do not guarantee that any of them, or any content on them, will always be available
or be uninterrupted. We may suspend or withdraw or restrict the availability of all or
any part of our Technology for business and operational reasons and we will try to
give you reasonable notice of any suspension or withdrawal (for example an alert
may appear on our website or terminal telling you about the suspension of service).
8.2 We are not responsible for any websites that we link to so where our Technology
contains links to other websites and resources provided by third parties, these links
are provided for your information only. We have no control over, nor have we
approved (unless we expressly say that we have approved), the contents of those
websites or resources
8.3 You should act responsibly when deciding what is appropriate to post/upload to
our Technology, including player names and nicknames. You may be able to add
information to our Technology, for example setting up player profiles (including
names/nicknames) and your scores may appear on leader boards. The information
and the content, including names/nicknames that you may add have not been
verified or approved by us.
The views expressed by you and other users on our Technology do not represent our
views or values. If you wish to complain about content, including names/nicknames,
uploaded by other users, please contact us. We have the right to remove any posting
you make on our Technology if, in our opinion, your post does not comply with our
expectations or standards, including if we think the content is offensive in any way.
8.4 We are not responsible for viruses and we do not guarantee that our website will
be secure or free from bugs or viruses. You are responsible for configuring your
information technology, computer programmes and platform to access our website.
You should use your own virus protection software.
8.5 You agree: (i) not to reproduce, duplicate, disassemble, reverse engineer,
decompile, copy or re-sell any part of our Technology, our premises, or our facilities
in breach of these terms and conditions or attempt to do so; (ii) not to create any
derivative works based on any of our Technology or any part of it or attempt to do so;
(iii) not to access or interfere with, damage or disrupt any part of our Technology, our
premises, and/or our facilities or attempt to do so; (iv) not to misuse any part of our
Technology, our premises, or our facilities, including but not limited to by knowingly
introducing viruses or any material that is malicious or technologically harmful. You
must also not attempt to gain unauthorised access to (in whole or a part) any of our
Technology, our premises, and/or our facilities.
8.6 You may link to our home page, provided you do so in a way that is fair and legal
and does not damage our reputation or take advantage of it. You must not establish
a link in such a way as to suggest any form of association, approval or endorsement
on our part where none exists. You must not establish a link to our website in any
website that is not owned by you. Our website must not be framed on any other site,
nor may you create a link to any part of our website other than the home page. We
reserve the right to withdraw linking permission without notice.
PRICE AND PAYMENT
9.1 The price of the services (which includes VAT) will be as set out in our price list in
force at the date of your booking (please refer to our Technology for details), unless
we have agreed another price in writing. We may, at our discretion, offer discounts or
promotional offers from time to time – please see our Technology for details. We take
all reasonable care to ensure that the prices of services advised to you are correct.
However please see paragraph 9.3 below for what happens if we discover an error in
the price of the services you are booking.
9.2 If the rate of VAT changes between your booking date and the date we provide
the services, we will adjust the rate of VAT that you pay, unless you have already
paid for the services in full before the VAT rate change takes effect.
9.3 What happens if we got the price wrong. It is always possible that, despite our
best efforts, some of the services we sell may be incorrectly priced. We will normally
check prices before accepting your order so that, where the correct price of the
service at your order date is more or less than our stated price at your order date, we
will charge the lower amount. If we accept and process your order where a pricing
error is obvious and unmistakable and could reasonably have been recognised by
you as a mispricing, we may end the contract, refund you any sums you have paid
and not perform the services.
9.4 You are required to pay for the game and/or a box, and pre ordered online
upgrades at the point that you place your order, unless you are booking an Event in
which case see section 11 (Events) below. You may pay for all other food and
beverages at the point that you order them, or we may invite you to set up a tab which you can pay for at the end of your visit to our premises. We accept payment
with credit and debit card, and any other methods identified on our Technology from
time to time. We are a cashless venue.
9.5 If you think your receipt is wrong, please contact us promptly to let us know. You
will not have to pay any interest until the dispute is resolved. Once the dispute is
resolved we will charge you interest on correctly invoiced sums from the original due
date.
YOUR RIGHTS TO END THE CONTRACT
10.1 Generally, you are able to cancel/amend your group size, game time and date
no later than 48 hours before the scheduled start time and receive a refund from us.
10.2 However, in December, cancellations/amendments to group size, game time
and date must be made at least 14 days before the scheduled start time in order for
you to receive a refund from us. This is because it is our busiest time.
10.3 To cancel or amend a booking, please contact us as soon as possible using any
of the methods outlined at 2.2 above. If you are wanting to cancel/amend your group
size, game date or game time, you must contact us no later than 48 hours before
your scheduled start time.
10.4 If you cancel less than 48 hours before your scheduled start time, or less than
14 days before the scheduled start time in December, you will not be entitled to a
refund but at our discretion we may offer you a game at an alternative date or time.
10.5 If you have good reason for ending the contract, as set out at paragraphs 10.5.1
to 10.5.5 below, the contract will end immediately, and we will give you a full refund
for any services which have not been provided or have not been properly provided.
The relevant reasons are:
10.5.1 we have told you about an upcoming suspension or change to the services or
these terms which you do not agree to (see paragraphs 5.5, 6.2 and 6.3 above);
10.5.2 we have told you about an error in the price or description of the services you
have booked, and you don't want to proceed;
10.5.3 there is a risk the services may be significantly delayed because of events
outside our control (see paragraph 5.3 above);
10.5.4 we suspend the services for technical reasons, or notify you are going to
suspend them for technical reasons, in each case for a period of more than 48
hours; or
10.5.5 you have a legal right to end the contract because of something we have
done wrong.
EVENTS
11.1 When we use the word "Event" we mean you are booking a space (a box, a
part of our venue, or the whole of our venue) for a special occasion (such as a
birthday) and you have told us that it is a special occasion.
11.2 Events have different rules to those for standard games as set out in paragraph
10 (Your rights to end the contract) above.
11.3 You can only book an Event in advance, and our Events Team may contact you
to confirm your requirements.
11.4 You must pay, subject to paragraph 11.5, a non-refundable deposit to book an
Event, and this must have been paid to us in full, at least 6 weeks before the start
date of your Event. The deposit is 50% of the total charges due to us for your Event,
unless we otherwise agree in advance in writing. We will issue you with an invoice
for the deposit and for each subsequent instalment (if relevant or if you choose to
pay in instalments). Payment is due at the point that we present you with the invoice,
and no later than 6 weeks prior to the scheduled Event start date in relation to the
deposit. See section 9 above for details about prices and payments.
11.5 If you have booked an Event and want to cancel it, the timeframes at paragraph
10.1 is 30 days in advance. If the Event is cancelled the deposit you have paid is
non-refundable, and if you decide to reschedule more than 30 days prior to the start
date of the Event, then your Event deposit can be applied toward a future date for
the Event provided that is within six months of the original scheduled date. If you do
not use the deposit within six months of the original date of Event you will lose this
amount, and we will be entitled to keep it. If the Event is cancelled or rescheduled
less than 30 days prior to the start date of the Event you are responsible for the
balance of the charges due to us and you must also pay for any applicable catering
minimums that you have booked. As we are an indoor premises, this cancellation
policy applies regardless of the weather on the day of the scheduled Event, except
for delays outside of our control (see paragraph 5.3 above).
11.6 If the Event cannot proceed due to something happening outside of our control
(as per paragraph 5.3 above), you will be able to apply the full deposit toward a
rescheduled Event or the deposit shall be refunded in full.
11.7 If you decide to reschedule your Event, this paragraph 11 may apply based on
our ability to resell the Event space, boxes, parts of the premises, etc. (as applicable)
that you had booked and any additional costs incurred.
11.8 We reserve the right to refuse admission and cancel your Event at any time if
we deem the behaviour of any guest to be in breach of paragraph 14.5 below.
OUR RIGHTS TO END THE CONTRACT
12.1 We may end the contract if you break it. We may end the contract at any time
by writing to you if: (i) you do not pay us amounts when they are due and you still do
not make payment when we remind you that payment is due; or (ii) you do not, within a reasonable time of us asking for it, provide us with information that is necessary for
us to provide the services, for example, your email address.
12.2 You must compensate us if you break the contract. If we end the contract in the
situations set out in paragraph 12.1 above we will refund any money you have paid
in advance for services we have not provided but we may deduct or charge you
reasonable compensation for the net costs we will incur as a result of your breaking
the contract.
12.3 We may stop providing the services. We may write to you to let you know that
we are going to stop providing the services. Unless there is an emergency or
unforeseen circumstance, if you have a contract with us, we will let you know at least
14 days in advance of our stopping the services and will refund any sums you have
paid in advance for services which will not be provided.
IF THERE IS A PROBLEM WITH THE SERVICE
13.1 If you have any questions or complaints about the services, please contact us.
You can contact us at the details set out at paragraph 2.2 above. Alternatively,
please speak to one of our staff at one of our premises.
13.2 Nothing in these terms will affect your legal rights. Here is a summary of your
key legal rights in relation to the services. These are subject to certain exceptions.
Nothing in these terms will affect your legal rights. For detailed information please
visit the Citizens Advice website www.adviceguide.org.uk or call 03454 04 05 06.
The Consumer Rights Act 2015 says: (i) you can ask us to repeat or fix a service if
it's not carried out with reasonable care and skill, or get some money back if we can't fix it; (ii) if you haven't agreed a price beforehand, what you're asked to pay must be
reasonable; and (iii) if you haven't agreed a time beforehand, it must be carried out
within a reasonable time.
HEALTH AND SAFETY
14.1 If you or anyone in your party has any type of allergy or dietary requirements,
please ensure our team are made aware both at the time of booking and upon arrival
to the premises.
14.2 There are flashing lights and sounds across the premises and any customers
with epilepsy or other conditions sensitive to light or sound should make us aware
before visiting.
14.3 In order to play the game you must be physically fit and able to participate in the
sporting activities. You accept all risks that are a result of game participation when
you book a game.
14.4 All children under the age of 18, must be supervised at all times. If you are not
the child's parent or guardian, you confirm that you have made such parent orguardian fully aware of the booking and these terms and conditions (and the parent
or guardian has agreed to them).
14.5 Your safety and wellbeing is of paramount importance to us. In the interests of
everyone's enjoyment and safety, all members of your party are expected to behave
responsibly throughout the duration of their visit to the premises. The management
of TOCA Social UK Limited reserves the right to decline to honour a booking and/or
eject from the premises any attendee who is seen to be drunk or under the influence
of drugs; behaving in a violent, disruptive or irresponsible manner; causing a
nuisance to others; or responsible for the commissioning of a criminal or civil
offence.
14.6 We reserve the right in our sole discretion to refuse admission to the premises
and may conduct security searches on entry.
14.7 All attendees are permitted to use our facilities and equipment solely at their
own risk. Those present at the premises must comply with any instructions (Rules of
the Game) given by staff co-ordinating activities taking place at the premises or in
relation to health and safety or security matters.
14.8 Rules of the Game will be explained by our staff (our Playmaker and technology before your game begins, and all Rules of the Game are displayed at
reception and across the premises.
14.9 All guests need to wear trainers suitable for football to play the game safely,
trainers can be rented at the venue at the Boot Room. Sensible footwear should be
worn at all times when playing the game, and we reserve the right to refuse the use
of unsafe footwear by customers playing our games.
14.10 Even with the correct footwear, there are risks associated with moving
footballs and potentially multiple balls in play at once. Care should be taken at all
times to keep all footballs under control and not be kicked irresponsibly.
14.11 Please be aware that the colour of the turf in the playing area can potentially
stain footwear, especially light-coloured shoes (e.g. white). We strongly advise all
guests to wear suitable shoes while playing on the turf or to rent trainers from our
boot room to minimize the risk of staining. By participating in any activities in the
venue, you agree to take full responsibility for your footwear choice. While we strive
to provide a clean and enjoyable environment, TOCA Social cannot assume liability
for any stained footwear.
14.12 You agree to take full responsibility for your footwear and clothing choice.
TOCA Social cannot accept liability or responsibility for damage to your own clothing,
footwear and personal property.
14.13 Please contact us (see paragraph 2.2 above) if you have lost any property at
our premises. Subject to section 15 (below), you are responsible at all times for your personal property, and should not leave any personal property unattended whilst
visiting our premises.
14.14 Please follow any directions given by any member of our staff in relation to
health and safety when you are at our premises, including without limitation, in
relation to evacuation of the premises if required for safety reasons.
OUR RESPONSIBILITY FOR LOSS OR DAMAGE SUFFERED BY YOU
15.1 We are responsible to you for foreseeable loss and damage caused by us,
despite what we may say elsewhere in these terms. If we fail to comply with these
terms, we are responsible for loss or damage you suffer that is a foreseeable result
of our breaking this contract or our failing to use reasonable care and skill, but we
are not responsible for any loss or damage that is not foreseeable. Loss or damage
is foreseeable if either it is obvious that it will happen or if, at the time the contract
was made, both we and you knew it might happen, for example, if you discussed it
with us during the sales process.
15.2 We do not exclude or limit in any way our liability to you where it would be
unlawful to do so. This includes liability for death or personal injury caused by our
negligence or the negligence of our employees, agents or subcontractors; for fraud
or fraudulent misrepresentation; for breach of your legal rights in relation to the
services including the right to receive services which are as described and supplied
with reasonable skill and care.
15.3 We are not liable for business losses. We only supply the services for domestic
and private use. If you use the services for any commercial, business or re-sale
purpose we will have no liability to you for any indirect or consequential loss or loss
of profit, loss of business, business interruption, loss of goodwill or loss of business
opportunity.
HOW WE MAY USE YOUR PERSONAL INFORMATION
16.1 How we will use your personal information. We will use the personal information
you provide to us to: (i) provide the services to you; (ii) process your payment for
such services; and (iii) if you agreed to this during the order process, to inform you
about similar products and services that we provide, but you may stop receiving
these communications at any time by contacting us, and for further information
please see our Privacy Policy. We will only give your personal information to third
parties where the law either requires or allows us to do so.
INTELLECTUAL PROPERTY RIGHTS
17.1 Our trademarks are registered trade marks of TOCA Football, Inc, which is a
company in our group of companies. You are not allowed to use them without our
advanced written approval, unless they are part of material you are using as
permitted under paragraphs 17.3 to 17.5 below.
17.2 All intellectual property rights in or arising out of or in connection with the
services, our Technology and in the material published on them shall be owned by us
or our licensors. You acknowledge the proprietary nature of our services, our
Technology and in the material published on them and that they are protected by
intellectual property rights including (but not limited to) copyright laws and treaties
around the world. All such rights are reserved. Our status (and that of any identified
contributors) as the authors of content on any part of our Technology must always be
acknowledged. You must not use our Technology or any part of the content on our
Technology for commercial purposes without first obtaining a written licence to do so
from us or our licensors.
17.3 We grant you a non-exclusive, royalty-free licence to our intellectual property
rights for the purpose of receiving and using the services and our Technology only.
You have no right to sub-license, assign or otherwise transfer the rights granted in
this paragraph 17.3.
17.4 You may print off one copy, and may download extracts, of any page(s) from
our website for your personal use. You must not modify the paper or digital copies of
any materials you have printed off or downloaded in any way, and you must not use
any illustrations, photographs, video or audio sequences or any graphics separately
from any accompanying text. As noted elsewhere, you must not use any of our
materials for commercial purposes without first obtaining a written licence to do so
from us or our licensors.
17.5 If you print off, copy or download any part of our Technology in breach of these
terms, your right to use our Technology will cease immediately and you must, at our
option, return or destroy any copies of the materials you have made.
OTHER IMPORTANT TERMS
18.1 We may transfer our rights and obligations under these terms to someone else,
including another organisation. If there is a contract between us at the time we
transfer our rights, we will contact you to let you know if we plan to do this. If you are
unhappy with the transfer you may contact us to end the contract within 14 days of
us telling you about it and we will refund you any payments you have made in
advance for services not provided.
18.2 You may only transfer your rights or your obligations under these terms to
another person with our written consent. We may withhold our consent if we deem it
to be reasonable and necessary.
18.3 Nobody else has any rights under this contract. This contract is between you
and us. No other person shall have any rights to enforce any of its terms.
18.4 If a court finds part of this contract illegal, the rest will continue in force. Each of
the sections and paragraphs of these terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining sections and
paragraphs will remain in full force and effect.
18.5 Even if we delay in enforcing this contract, we can still enforce it later. If we do
not insist immediately that you do anything you are required to do under these terms,
or if we delay in taking steps against you in respect of your breaking this contract
that will not mean that you do not have to do those things or prevent us taking steps
against you at a later date. For example, if you miss a payment and we do not chase
you, but we continue to provide the services, we can still require you to make the
payment at a later date.
18.6 You can resolve disputes with us via ADR. Alternative dispute resolution is a
process where an independent body considers the facts of a dispute and seeks to
resolve it, without you having to go to court. If you are not happy with how we have
handled any complaint, you may want to contact an alternative dispute resolution
provider.
18.7 Which laws apply to this contract and where you may bring legal proceedings.
These terms are governed by English law, and you can bring legal proceedings in
respect of the services in the English courts. If you live in Scotland, you can bring
legal proceedings in respect of the services in either the Scottish or the English
courts. If you live in Northern Ireland, you can bring legal proceedings in respect of
the services in either the Northern Irish or the English courts.